Policies

We are committed to safeguarding your research, your rights, and your personal data. Below you’ll find key policies that guide how we handle your documents and information.

Confidentiality Policy

1. Commitment to Privacy

We understand the importance of confidentiality in academic work. All documents submitted for proofreading are handled with the utmost discretion to ensure that your research remains secure and private.

2. Data Protection

  • We never share or distribute content provided for proofreading.
  • Your documents are stored securely and deleted after completion, unless you request otherwise.
  • Personal information for communication or billing is never shared with third parties.

3. Intellectual Property Respect

  • All submitted work remains solely the property of the author.
  • We do not claim any rights or ownership over your thesis or research materials.

4. Secure Handling

  • Files are transmitted via encrypted channels.
  • All thesis-related conversations are treated with professional confidentiality.

5. Limited Access

Only authorised personnel involved in proofreading have access to your documents.

6. Client Control

If you wish to have your data removed after proofreading, contact us, and we’ll ensure swift, secure deletion.

GDPR Privacy Policy

1. Introduction

We are committed to compliance with the General Data Protection Regulation (GDPR). This policy explains how your personal data is collected, processed, and safeguarded.

2. What We Collect

  • Personal Information: Name, email, and contact details
  • Document Submissions: Files provided for proofreading
  • Transaction Data: Payment information
  • Communication Records: Email or message correspondence

3. Why We Process It

We use your data for:

  • Providing proofreading services
  • Communicating about your submissions
  • Processing secure payments
  • Improving our services

4. Legal Grounds

We process data based on:

  • Contractual obligations (to fulfil your request)
  • Legitimate interests (service improvement)
  • Legal compliance (e.g., tax reporting)

5. Data Storage & Security

  • All data is stored securely using encryption and access control
  • We typically retain data for up to 12 months

6. Third-Party Access

Your data is not shared – except where required:

  • For secure payment processing (e.g., PayPal)
  • With legal authorities when required by law

7. Your Rights

Under GDPR, you may:

  • Access the personal data we hold about you
  • Request corrections
  • Request data deletion (when permitted)
  • Object to processing

8. Contact Us

To exercise your rights or ask questions, please get in touch.

AI Usage Policy

1. Purpose

This policy outlines the responsible and transparent use of Artificial Intelligence (AI) technologies within Deconvolution. AI is employed to enhance creativity, support productivity, and facilitate strategic goals, while preserving the integrity of human insight and emotional intelligence.

2. Scope

This policy applies to all employees, contractors, and collaborators who use AI tools in the creation, development, or dissemination of content, products, or communications associated with Deconvolution.

3. Principles

  • Consent: AI must not be used to replicate or simulate a person’s voice, likeness, or identity without their explicit permission.
  • Accountability: Human oversight is required for reviewing, editing, and approving AI contributions.
  • Ethical Integrity: AI must not be used to produce misleading, harmful, biased, or offensive content.
  • Respect for Creative Labour: AI shall be a tool for augmentation, not replacement of original human creativity and critical thinking.

4. Limitations of AI

Users must acknowledge and account for the limitations of AI, including but not limited to:

  • Lack of emotional context and lived experience.
  • Inability to fully understand cultural, psychological, or philosophical nuance.
  • Susceptibility to errors, bias, and factual inaccuracy.

5. Review & Adaptation

This policy will be reviewed periodically and updated as necessary to reflect changes in AI technology, ethical standards, and organisational values.

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